Faq
- Where do I put the individual types of waste?
To resolve any doubts, you can consult the material provided to all families, call the Isontina Ambiente toll-free number 800844344, or download IsApp and check its Recycling Encyclopedia. - What should I do with diapers and syringes?
For the disposal of diapers and syringes, specific containers are provided to citizens. In particular, a yellow bin is delivered for diapers and adult diapers (which is emptied in the same way as the residual dry waste), while for used syringes, a self-sealing bucket is provided to be disposed of, once full, with the residual dry waste. Delivery is managed by Isontina Ambiente in Gorizia, Ronchi dei Legionari, Romans d'Isonzo, Turriaco, Savogna d'Isonzo, Sagrado, Farra d'Isonzo, Mariano del Friuli, and Villesse; those residing in other municipalities managed by Isontina Ambiente must contact the municipal offices. - Can I use shopping bags to dispose of my waste?
The bags and other materials for disposal delivered once a year door-to-door by Isontina Ambiente have been designed to allow for proper waste disposal by citizens and to assist collection operators in identifying the container to be removed. Isontina Ambiente requires that only the bags it provides to users be used, but for the disposal of organic waste, it allows the use of materbi bags purchased with fruits and vegetables in supermarkets. - Which municipalities have the collection of dry waste carried out with the tagged bin?
The collection of dry waste is carried out with the tagged bin in all municipalities managed by Isontina Ambiente, excluding Gorizia, Monfalcone, and Duino Aurisina. Ronchi dei Legionari and Grado will adopt the system starting from 2019. - Why is it not possible to dispose of organic waste at the collection centers?
Provincial regulations do not allow the storage of organic material at collection centers as they are not equipped with tanks for the collection of leachate. - Why can't I put all materials with the recycling symbol in plastic but only containers?
The reason lies in the functioning of CONAI: it taxes producers and importers of packaging for an amount proportional to the weight of the material placed on the market.
These amounts are then returned to the municipalities in proportion to the quantity of material that the municipality itself collects in a year.
Plastic materials that are not containers normally do not fall into the category of materials that must pay the contribution to CONAI, which is why they are not accepted by the plastic supply chain and are discarded.
However, be aware that since April 2012, plastic plates and cups are collected with packaging plastic! - What should I do with green waste and bulky items?
Green waste and bulky items can be disposed of in two different ways:- by personally bringing them to the designated ecopiazzola
- requesting home collection which is carried out by appointment to be made by calling the Isontina Ambiente toll-free number 800 844 344.
- In some municipalities, green waste can also be disposed of in the designated street bins.
Check the website to see how the collection of green waste and bulky items works in your municipality on the Services / Waste Collection page.
- Can non-domestic users use the collection centers?
Yes, the collection centers are available not only to private citizens but also to non-domestic users in accordance with the provisions of municipal regulations regarding assimilability. - If the truck forgets to collect the waste bag, what should I do?
It is sufficient to report the missed collection to the toll-free number 800 844 344, fill out the "report an anomaly" form in the "Services" section of the website isontinambiente.it or send a photo via IsApp and Isa will take charge of the report by sending a team to collect the bag in question. - If I put out the waste late, will it still be collected?
No, the waste must be put out the evening before the scheduled collection day for each type of waste: late presentation requires the citizen to retrieve the bag and put it out on the next available day. - What should I do if an orange sticker is placed on my waste?
The orange sticker indicates a non-compliant disposal.
In particular, it may involve the waste being placed out on the wrong day, the use of bags other than those provided by Isontina Ambiente, or material that does not comply with the bag's instructions.
The citizen can ask the call center for explanations regarding the reasons for the non-collection and the sticker. In any case, the bag must be removed from the street and properly placed out on the next available date. - What must a new resident do to collect the waste disposal kit?
At the time of registration in the registers of their municipality, the citizen receives from the Municipality itself or from Isontina Ambiente all the material for correct disposal.
In the "services / door-to-door collection: where to collect the kit" section of the Isontina Ambiente website, the instructions for collecting the kit in each Municipality are available. - Once the bags from the initial supply are finished, who should we contact to get more?
Once the supply that Isontina Ambiente delivers to all users once a year before the new annual delivery is exhausted, the bags can be purchased at a number of commercial establishments, the list of which is available in the section Services for your municipality. - How can you find out the area in which your residential street falls?
The collection calendar that is delivered to each user indicates the reference area. This information can also be obtained from the company website or from ISApp. - What does “management at the expense of the citizen/condominium of bins and containers” mean?
Bins and containers are managed by the citizen who is responsible for placing them on the main road the evening before the collection day and for cleaning them. In this regard, it is important to emphasize that when disposal is done with due care, the only material that may present hygiene issues is organic waste. To mitigate this risk, it is recommended to place appropriately sized bags in the brown bin that serve as a liner for the container itself. - Why is organic waste collected only twice a week?
Organic waste is collected twice a week because the overall quantitative yield does not depend on the number of collections.
It is each Municipality that decides how many collections should be made in its territory, also considering the costs. - If I have strong doubts about the container in which to place a certain waste, how should I behave if I cannot get a certain answer?
The rule that allows avoiding dangerous mistakes for the entire load of waste is to place the waste of uncertain destination in the residual dry bag. To clarify doubts about the correct disposal of individual waste, it is possible to seek help from the toll-free number 800844344 or from the Recycling Encyclopedia available on the website and on ISApp. - Are we sure that the materials that the citizen separately disposes of are not mixed together?
No, this does not happen and cannot happen as the collection of each material is carried out with means dedicated to the collection of the single material. - Where to dispose of batteries and expired medications?
Batteries and expired medications can be thrown in the designated street containers, while it remains the obligation for tobacconists and pharmacies to collect them. - If the collection day in the area where you reside coincides with a holiday, how should one behave?
If the collection day coincides with the holiday, check the collection calendar to see if its removal has been postponed or not; normally, the service is provided even on holidays unless otherwise specified in the calendar. - Are there specific services for the elderly and other protected categories?
Yes, in the municipalities of Gorizia, Ronchi dei Legionari, and Monfalcone, "facilitated" waste collections have been activated that involve the use of green bags.
The bags are delivered by the municipality or by Isontina Ambiente. - What should residents of a private road do if the truck cannot turn around?
Before the service starts, Isontina Ambiente staff accompanied by municipal technicians conducts an inspection throughout the municipality. In cases where specific roads are identified that collection vehicles cannot access, a flyer is delivered indicating where residents should deposit their waste. It is important to emphasize that Isontina Ambiente has vehicles of various sizes that minimize situations where maneuvering is impossible. - Who cleans the condominium containers?
The care of the condominium containers is the responsibility of the residents; similarly, the individual bins are under the responsibility of the users to whom they are assigned.
Upon request, the municipality Isontina Ambiente is available for the additional service of cleaning the bins to be carried out periodically at a frequency chosen by the client. - Where do I put plastic crates or particularly bulky cardboard boxes that do not fit in the white bag?
Crates and cardboard can be placed next to the container used for the disposal of paper. - Can I always leave the communal bin on the street?
If the door-to-door collection system were to be applied in the same way as in the rest of the province, after each emptying the communal bin should be returned to the private property. However, there are adjustments that would not require citizens to leave the bin on public property, such as key-operated bins that are still able to ensure excellent quality of the collected waste. - How can I distinguish my waste container from my neighbor's?
The waste disposal kit also includes a sticker to apply to the individual bin where you can put your surname or another identifying mark. - Should plastic packaging, aluminum cans, … be washed before being thrown away?
Washing food containers is recommended but not mandatory. However, unwashed containers can cause bad odors. - If I want to display the bag without being able to see its contents, what should I do?
The waste, before being placed in the Isontina Ambiente bag, can be put into any bag: in any case, the outer bag displayed on the street must be the one provided by Isontina Ambiente. - Waste, when exposed, are subject to possible acts of vandalism: who is responsible for cleaning the affected areas in case they are scattered.
In the municipalities where door-to-door collection is active, following the occurrence of such an event, Isontina Ambiente carries out extraordinary sweeping and cleaning interventions.